Terms And Conditions

These terms and conditions are entered into by and between Floatplanet Ltd (hereinafter: “Floatplanet”) and You (hereinafter: “the Customer”).

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Memberships

• Membership begins on the day of your first payment, with credits available immediately.
• All payments are taken on the 1st of each month.
• If you join mid-month, you can either pay again at the start of the next month for a fresh set of floats or begin your regular monthly payments from the following month (scheduled by us).
• Memberships require a minimum commitment of 3 months.
• Pause or cancel anytime after this period by emailing - contact@floatplanet.co.uk
• New memberships are for personal use only. Credits can not be shared or transferred.
• All floats are 90 minutes.
• Unused credits never expire while membership is active.
• Additional floats for members are £75.
• Priority booking access when waitlist is full.
• Complimentary towel available if needed.
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Gift Cards

• Gift Cards purchased on or after 15th September 2023 do not expire unless stated otherwise.
• Gift Cards are non-refundable, cannot be exchanged for cash, and cannot be replaced if lost or stolen.
• Gift Cards are delivered via email after online purchase.
• For a physical Gift Card, please contact the centre to confirm availability. Physical Gift Cards are for collection only.

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Gift Card Redemptions
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• To book online with a Gift Card, enter the Gift Card code at checkout.
• If Gift Card does not cover the balance you will need to pay the remaining balance to complete reservation.
• Gift Cards purchased online include a unique code that can be used to reserve your float.

Promo Codes

Temporarily inactive from 1st August 2024.

Cancellations and No-Shows

We do understand that sometimes you are unable to keep your appointment. We ask that cancellations should be made at least 24 hours prior to your session. This policy is in place as we do not have the time or resources to investigate each individual reason for not attending your session.

Our policy also protects you the customer if in the unlikely event we have to cancel your session through no fault of your own.

If you book an appointment and do not attend the session without contacting the centre beforehand within the 24 hour time window, you will, unfortunately, lose your payment/gift card/members credit.

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Prices & Special Offers

We aim to ensure prices displayed on the website are current at all times.

Special offers may change prior notice so if you want to be sure of securing the special offer price, ensure that it is live on the website when you make your booking.

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Age Restrictions

The minimum age to float is 16 years old.

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Email Enquiries

We welcome all email enquiries and will endeavour to respond to all of them within 24 hours.

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Website Content

While every effort has been taken to ensure the accuracy of all content on the website, some errors may occur and Float Planet is not liable for any perceived inaccuracies.

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Privacy

Your details will not be shared with any 3rd parties by Float Planet.

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Health Conditions

Please inform Float Planet of all health conditions. If you have a heart condition or wear a pacemaker, asthma, allergies (particularly to salt, chlorine or magnesium), or very low blood pressure – we recommend that you seek approval from a medical practitioner before floating.

If you are pregnant and wanting to float we always advise talking with your midwife/doctor first as each individual has different medical backgrounds.

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Complaints

While we try to ensure the customer experience is flawless at Float Planet, should you have any complaints, please mention it at the reception on the day or drop us an email.

We will endeavour to respond to your email within 24 hours and work the issue through to a satisfactory conclusion.